Returns & Refunds Policy
Effective Date: 5th March 2025
Overview
At Prylake Designs, we aim to ensure our customers are completely satisfied with our online services. This policy outlines our refund and return terms for both subscription-based services and one-time payment services.
Refunds for Subscriptions
Cancellation and Refunds:
You may cancel your subscription at any time. If you cancel within 14 days of the initial purchase, you are eligible for a full refund.
After 14 days, cancellations will result in the termination of future billing cycles, but no refund will be issued for the current billing period.
To request a cancellation and refund, please use our Contact page here.
Partial Refunds:
Partial refunds may be granted if there are issues with the service not attributable to user error. This will be evaluated on a case-by-case basis.
Refunds for One-Time Payment Services
Eligibility:
Refund requests for one-time payment services must be made within 14 days of purchase.
To be eligible for a refund, the service must not have been utilized or consumed.
Refund Process:
Once we receive your refund request, we will review and notify you of the approval or rejection of your refund via email.
Approved refunds will be processed, and a credit will be applied to your original method of payment within a certain 7 days.
Late or Missing Refunds
If you haven’t received your refund, please:
- Check your bank account again.
- Contact your credit card company, as there may be a delay before the refund is officially posted.
- Contact your bank, as there may be processing delays.
- If you’ve done all of this and still have not received your refund, please click here to contact us.
Digital downloads
Digital downloads are not eligible for refunds.
Need Help?
For any questions regarding refunds and returns, please click here to visit our contact page.